Should you need urgent health advice please contact your GP or call NHS 111. In an emergency please visit A&E or call 999

Privacy Policy


We/Us/DHU terms refer to DHU Healthcare, who provide a range of services including urgent and emergency care, primary care, out of hours services and NHS111.

LLR is an abbreviation of Leicester, Leicestershire and Rutland, the geographical area covered by this website.

The My Self Referral LLR website is provided by DHU Healthcare’s Children and Young People’s (CYP) Mental Health Triage and Navigation Service which triages and refers or signposts CYP who need support with their emotional wellbeing or mental health. This service is for all children and young people living in LLR.

The CYP Mental Health Triage and Navigation Service is managed by a small team of mental health clinicians and support staff which triage the needs of CYP based on information provided to us in a referral. The service will recommend the best service for them at that time.


This privacy disclaimer applies to the My Self Referral website only. Links within this site to other websites are not covered by these guidelines. We are not responsible for the privacy practices, content, or the monitoring of content for those sites and therefore we take no responsibility once you leave this website. Linking to other websites from our site does not necessarily imply endorsement on the part of DHU.

You do not have to request permission to link to our website via hyperlinks. You must however request permission to use any of our content or publicly display our logos.

By accessing and using our website you agree to the terms of this policy.

Collection and Use of Personal Information

DHU gather personal data as entered onto the referral form accessed from within this site. When we process your personal information, DHU is the Data Controller. As a data controller DHU has a duty to comply with the UK General Data Protection Regulation (UK GDPR) and the UK Data protection Act 2018, which requires that processing of your personal information is fair, lawful, and transparent. This means we must:

  • Keep sufficient information to provide services and fulfil our legal responsibilities
  • Keep your records secure and accurate
  • Only keep information as long as necessary
  • Collect, store and use the information you provide in a manner that is compatible with data protection legislation

Furthermore, we have a legal obligation to respect the common law duty of confidentiality. Healthcare professionals are committed to maintain confidentiality.

DHU is registered with the Information Commissioners Office (ICO). Details of our registration can be found on

Enter our registration number (Z9765227) and click ‘search register’.

DHU Contact Details:

DHU Healthcare

No:2 Roundhouse Road,

Pride Park,



DE24 8JE


For general enquires our switchboard number is 0300 100 0404

Data Protection Officer

Each organisation has a senior person responsible for protecting the confidentiality of your information and enabling appropriate sharing. This person is known as the Caldicott Guardian. They are supported by the Data Protection Officer. 

If you have any questions or concerns regarding the information that DHU holds on you, the use of your information or would like to discuss further, please contact the Information Governance team. 

You can contact DHU’s Caldicott Guardian or Data Protection Officer by or

By using this service, you agree that we may collect, hold, process, and use your information (including personal information) for the purpose of supporting your referral application, and this information may be used later to inform treatment. The data you submit may be downloaded and transferred to our local and remote systems to facilitate this assessment and treatment, where we feel the appropriate security measures are in place.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. The first time you use this website, you will be required to agree to and submit your consent to the collection and use of your personal information. You can remove your consent at any time by contacting
  • We have a legitimate interest.

Anonymised population data may be shared with DHU, to help understand CYP mental health better and improve clinical work.

Under the Data Protection Act, we have a legal duty to protect any information we collect. We will only use your information for the purpose we have described, and your information will not be sold to third parties or used for marketing purposes. We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies’ lawful requests for information.


A cookie is a small text file that is placed on your computer by your web browser. These files are either stored in the memory of your computer or device or are placed on the hard drive. Cookies are commonly used to help or personalise the users browsing experience or identify you to the server processing your requests e.g. if you have previously logged in (functional cookies).

In addition, cookies may provide information on how you interact with the website, to enable analysis and improvements e.g. through Google Analytics (analytical cookies). Information collected through analytical cookies is not personally identifiable. It includes general information about your computer e.g. operating system, IP address, pages visited and links clicked on this website you have visited and timings of browsing.

Most browsers accept cookies automatically, but usually you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. If you choose not to receive cookies from our website, you may not be able to use some of the core features of the site such as completing the referral form.

See About Cookies for a breakdown of what cookies we use on this site.

Keeping Your Personal Information Secure

We take the security of your personal information very seriously and have appropriate physical, technical and administrative procedures in place to help protect your personal information from unauthorised access, use or disclosure as required by law in England.

Any personal information entered on the referral form is temporarily stored securely on servers at Leicestershire Health Information Service (LHIS). This data is then passed to DHU where it will be kept for a period of 2 working days before being uploaded to a secure database, and thereafter disposed of by securely erasing from the servers.

Changes to this Privacy Policy

If we change this privacy policy, we will post the revised privacy policy here with an updated effective date. If we make significant changes to the privacy policy, we may also notify you by other means such as sending an email or posting a notice on our website homepage.

Your data protection rights

Under data protection law, you have rights including:

  • the right to ask us for copies of your personal information.
  • the right to ask us to rectify personal information you think is inaccurate or incomplete.
  • the right to ask us to erase your personal information in certain circumstances.
  • the right to ask us to object to or restrict the processing of your personal information in certain circumstances.
  • the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.


To comment on the website, ask technical queries or questions about the application and how your data is collected, you can email

If you contact us asking for information, we may need to contact other NHS departments or external organisations to find that information.

You can submit a complaint through DHU’s Complaints Procedure, which is available on the Company’s web site, or you can write to:

The Complaints Department


DHU Health Care CIC

No2 Roundhouse Road


DE24 8JE

Tel: 0300 1000 407


You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website:

Last updated: 23rd March 2023